My order does not appear

There are several reasons why your order does not appear in the application.

This problem is related to a Login problem between the platform and our service (your store created with TPOP is not affected by this).

⚠️ If the order does not appear, it is because we have not received it.

This can happen when :

  • You have duplicated a product outside of the TPOP platformA product duplicated outside of the platform (directly in your Shopify / WooCommerce store) is not considered a valid TPOP product, even if it is a duplicate of a product created by our print on demand platform.Products must be exclusively designed from our platform.
  • If you have changed the SKU, product type or modified the variants (sizes/color) of a product, we will not be able to receive and process your order. In this case, you will have to place a manual order directly in your TPOP dashboard.
  • You have not properly set up your Shopify store.Under "Settings" / "Checkout", you should definitely check the box "Do not automatically process any of the order items."

In any case: it is the tracking of the TPOP platform that is authoritative for us and not the tracking in your Shopify, WooCommerce or Etsy account.

Did that answer your question? Thank you for your feedback There was a problem submitting your review. Please try again later.