My order does not appear

There are several reasons why your order does not appear in the application.

This problem is related to a Login problem between the platform and our service (your store created with TPOP is not affected by this).

This can happen when :

• You have duplicated a product outside of the TPOP platformA product duplicated outside of the platform (directly in your Shopify / WooCommerce store) is not considered a valid TPOP product, even if it is a duplicate of a product created by our print on demand platform.Products must be exclusively designed from our platform.
• If you have changed the SKU, product type or modified the variants (sizes/color) of a product, we will not be able to receive and process your order. In this case, you will have to place a manual order directly in your TPOP dashboard.
• You have not properly set up your Shopify store.Under "Settings" / "Checkout", you should definitely check the box "Do not automatically process any of the order items."

In any case: it is the tracking of the TPOP platform that is authoritative for us and not the tracking in your Shopify, WooCommerce or Etsy account.