Package returns

The shipping address on the packages is your address, in order to reinforce your brand image (and make TPOP disappear completely from your customers' eyes).

You will be asked to enter an exact address in the "Preferences" section of your dashboard.

It is important to enter a valid address

The possible returns of parcels for lack of address or access will be automatically made to this address.

In the same way, if your customer makes a mistake (size or color for example), you will have to ask him to return the product, then you will have to place a new manual order.

Of course, if there is a printing defect or an error on our part, we will resend the product at our expense 🙂

We do not send out notifications of returns, so you should frequently monitor the status of your orders.

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