The shipping address indicated on the packages is your address, in order to reinforce your brand image (and to make TPOP disappear completely in the eyes of your customers).
You will be asked to enter an exact address in the "Preferences" section of your dashboard. It is important to enter a valid address: any returns of packages for lack of addressing or access will automatically be made to this address.
In the same way, if your customer makes a mistake (size or color for example), you will have to ask him to return the product to you, then you will have to place a new manual order.
In case of error of your customer (size or color for example), you will have to ask him to return the product, then you will have to place a new manual order.
Of course, if there is a printing defect or error on our part, we will resend the product at our expense 🙂
We do not send notification of returns, so you should frequently monitor the status of your orders.
Wie verwalte ich Produktretouren? Come gestire i resi dei prodotti? How to manage product returns? How can I manage product returns?