How to cancel an order?

The cancellation of an order is possible as long as this one, in your dashboard, is not passed in "production".

We allow a minimum of 24 hours before placing your order in production, so you must intervene during this period.  

It is important to cancel the order from your TPOP space

To cancel an order, go to your TPOP space.
Click on "orders" and then on the store. Click on "Order Details".

On the order details page, click on "Cancel Order".

Once the status has been changed to "in production", cancellation of the order is no longer permitted and the order will be invoiced and shipped.

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