As you know, once the order is placed, we take care of everything else.

However, as an e-tailer, don't forget that there are a few simple things you need to do to ensure that your customer service is top notch.

To ensure that the service is as smooth and pleasant as possible for everyone, you should check your TPOP dashboard every day and check the status of your orders.

On the home page of our service, we have provided you with a nice system of color buttons to monitor the progress of your requests in real time.

Order processing

Check that the orders of your stores are present in TPOP: if there is any communication problem between the store and us or if you have duplicated or modified a product for example, the order may be incomplete (or not appear at all).

Monitoring of blocked orders

Check that none of your orders is blocked: if there is a lack of payment, address or visual, the orders are blocked.

You must then make the necessary arrangements with your bank or change the payment method, rectify the visual or address and then resubmit the request for production.

My order is blocked, what should I do in case of payment problem ?

It is useless to ask to put orders back into production if the problem is not solved on your side.

Verification of the conformity of orders

Check that orders TPOP correspond to orders of your shop: if there is any problem of communication between your shop and us or if you have duplicated or modified a product for example, the order may be incomplete or not appear at all (bis).

In the end, it's very simple, just do daily what any good e-merchant must do by monitoring that everything goes well, your customers will be even happier.

Things to do every day Dinge die Sie jeden Tag unbedingt tun sollten Cose da fare ogni giorno