When a customer places an order for a product on your e-commerce site, you are paid for the whole of it by the payment provider that you have defined on your store (Paypal, Stripe...).

The order is automatically transmitted to us, we receive all the details on it.

We move on to the production part: you are charged the amount defined for the product(s) and the amount is deducted from the card defined in the application and your order is printed. If the payment fails for any reason, your order is put on hold.

In this case, you need to follow this article to release it.

We carefully package the order and ship it on your behalf to the end customer and then notify them, again on your behalf, that it has been shipped.

We then mark the order as shipped, the status of the order in your TPOP application will automatically change. Feel free to follow the progress of your orders on your dashboard.

Since everything is automated, once the order has been placed you have nothing more to do.

Under no circumstances should you mark orders (automatically or manually) as being processed, we take care of that.

What happens when a customer places an order? Was passiert wenn ein Kunde eine Bestellung aufgibt? ¿Qué ocurre cuando un cliente hace un pedido? What happens when a customer makes an order? What happens when a customer makes an order?