There are several reasons why your order does not appear in the application.
If the order does not appear, it is because we have not received it.
This can happen when :
- You have duplicated a product outside of the TPOP platform
A product duplicated outside of the platform (directly in your Shopify / WooCommerce store) is not considered a valid TPOP product, even if it is a duplicate of a product created by our print on demand platform.
Products must be exclusively designed from our platform.
- You have changed SKU, product type or modified the variants (sizes/color) of a product: we will not be able to receive and process your order.
In this case, you will have to place a manual order directly in your TPOP dashboard.
- You have not properly set up your Shopify store.
Under "Settings" / "Checkout", you absolutely must check the box "Do not automatically process any checkout items."
In any case: it is the tracking of the TPOP platform that is authoritative for us and not the tracking in your Shopify, WooCommerce or Etsy account.
Why is my order not displayed on the TPOP dashboard? Why is my order not displayed on the TPOP control panel? Warum erscheint meine Bestellung nicht auf dem TPOP-Dashboard? Why doesn't my order appear on the TPOP dashboard? Why doesn't my order appear on the TPOP dashboard?