User Application Support
Submit your application for the position of User Support at TPOP. Join our dedicated print-on-demand team.
If you are here, we are sure that you already know everything about our company. But here are some useful facts.
TPOP is...
A young company founded by passionate people.
An eclectic and dynamic team.
A state-of-the-art printing workshop.
Eco-responsible values.
Eco-responsible products.
Warehouses for stock and logistics.
A company that is growing at the speed of light.
A digital platform ready to welcome new users at any time of the day or night.
A working environment in the heart of nature.
Projects that are born every day.
An ambitious company.
Now you know everything.
Oh yes, we are forgetting one thing: we are looking for new talent to accompany us in our development.
What you can expect as a back-end engineer at TPOP
As part of the Service Support team, you will work closely with all customers and users, as well as with all TPOP departments.
In this capacity, your tasks are :
- Chat and email support for users on all services offered by TPOP
- Qualifying applications for transfer to level 2 with the development team
- Drafting procedures on recurrent assistance issues
- Support from the trainers during start-ups at the client's premises,
- Analysis and monthly reporting of requests and alerts to management.
Profile required
You have significant experience in a software customer support department.
You have excellent written communication skills in French and English (native or bilingual)
Calm, structured and a team player, you have good writing skills and excellent customer relations.
Our team
We're an ethical, eco-responsible, innovative team with a great sense of humor.
We are the leading Print-on-demand player in France and growing rapidly worldwide for a good reason: our team is made up of passionate people. That changes everything.