Adding a customer message

When placing an order in your store, your customers can leave a note or message on the shopping cart page.

The aim of this space is to let your customers add a little note to the document accompanying each order (the packing slip): this way, if it's a gift, the person receiving the parcel will appreciate the surprise all the more.

To add a message, simply go to your list of orders in your TPOP space, then add the message in the dedicated space.

Your packing slip will then look like this:

• The message must be a maximum of 160 characters
• Emojis or non-alpha-numeric characters will not be printed
• The addition of a message is possible as long as your order is not in production

Activate the "notes from orders" option in your store

For Etsy and WooCommerce, the "order notes" option is enabled by default.

To add the notes option with your Shopify store:

Content Translations:

Add a customer message, add a personalized message, Aggiunta di un messaggio cliente, aggiunta di un messaggio personalizzato, Hinzufügen einer Kundennachricht, Hinzufügen einer persönlichen Nachricht, Añadir un mensaje de cliente, añadir un mensaje personalizado, Een klantbericht toevoegen, een aangepast bericht toevoegen