My order does not appear

There are several reasons why your order may not appear in the application.

This can happen when :

  • You have duplicated a product outside the TPOP platform

    A product duplicated outside the platform (directly in your Shopify / WooCommerce store) is not considered a valid TPOP product, even if it is a duplication of a product created by our print on demand platform.
    Products must be designed exclusively from our platform.
  • You have changed the SKU, product type or variants (sizes/color) of a product: we will not be able to receive and process your order.

    In this case, you will need to place a manual order directly in your TPOP dashboard.
  • You have not set up your Shopify store properly.
    Under "Settings" / "Checkout", you must absolutely check the box "Do not automatically process any checkout items."

In any case: it's the TPOP platform tracking that's authoritative for us and not the tracking in your Shopify, WooCommerce or Etsy account.

Content Translations:

Waarom verschijnt mijn bestelling niet op het TPOP dashboard? ¿Por qué no aparece mi pedido en el panel de control del TPOP? Warum erscheint meine Bestellung nicht auf dem TPOP-Dashboard? Why doesn't my order appear on the TPOP dashboard? Perché il mio ordine non compare nella dashboard di TPOP?