Loss of a customer package

If a parcel is lost, we undertake to return the product or refund the customer only after the carrier has officially declared the loss of the parcel.

This does not apply to products indicated as "delivered": if your customer tells you that they have not received their parcel, but the tracking system indicates that it has been delivered, we will not be able to refund or reship the order.
If your customer tells you they can't find their parcel, it's up to you to decide, but if you want it reshipped you'll have to place a new manual order.

Packages returned to us because they have been misdirected or not claimed can be reshipped, subject to a reshipment fee, but will not be refunded.

Content Translations:

Het pakket van mijn klant is zoek: wat moet ik doen? Das Paket meines Kunden ist verloren gegangen: Was kann ich tun? El paquete de mi cliente se ha perdido: ¿qué debo hacer? My customer's package is lost: what should I do? Il pacco del mio cliente è andato perso: cosa devo fare?

Verlust eines Kundenpakets, Perdita di un pacchetto clienti, Pérdida de un paquete de cliente, Förlust av ett kundpaket, Loss of a customer package