Cancel an order

How do I cancel an order?

You can cancel an order as long as it hasn't gone into production on your dashboard.

We allow at least 24 hours for your order to go into production, so you need to take action within this time.

To cancel an order, go to your TPOP space.
Click on "orders" and then on the store. Click on "Order details".

On the order details page, click on "Cancel order".

Once the status has been changed to "in production", you can no longer cancel an order, which will be invoiced and shipped to you.

Content Translations:

Wie kann ich eine Bestellung stornieren? Come si annulla un ordine? ¿Cómo puedo cancelar un pedido? How to cancel an order? Hoe annuleer ik een bestelling?