What to do if my order is blocked?

Address problem

Simply correct the shipping address, then click the button to let us know the address is changed.

Payment problem

When we put your order into production, we will attempt to invoice you and collect the money for it.

If the payment fails (insufficient funds, maxed out, expired card) your order will be marked as blocked and you will receive an email informing you of the situation.

There is no charge in this case but your order will not be processed until payment is possible.

In this case, you must take the appropriate steps to resolve the problem: you can make the necessary arrangements with your bank or change your card, for example in "Payment method".

To change your card, it's very simple: just enter your new information in the field and validate. Wait a few seconds and that's it.

Retard the payment

Once you have done what is necessary, simply click on "Retard the payment" on the management page of orders (in the TPOP application).

The process is automatic, no need to contact us: we will try to put your order back into production (be patient, this step may take 1 to 2 days on weekdays).

Mijn bestelling is geblokkeerd wat kan ik doen? Mi pedido está bloqueado ¿qué puedo hacer? Meine Bestellung ist blockiert was kann ich tun? My order is blocked, what can I do? Mijn bestelling is geblokkeerd wat kan ik doen?